Returns & Refunds

You can request a return or exchange within 7 days of delivery. Items must be unused and in their original packaging. Some items, such as candles that have been lit or opened food products, may not be eligible for a change-of-mind return for hygiene reasons.

Replacement only for damaged or defective items, with photo proof within 48-72 hours of delivery. Please write to us within 48-72 hours of delivery and share a clear photo (or short video) of the damage, the packaging, or the incorrect item.

A continuous, unboxing video is not required and will not be demanded as a condition for your statutory consumer rights.

Write to shop.utsavnest@gmail.com with your order number, the item(s), and your photo or video proof. We'll confirm the next steps, including any return arrangement, by email.

Where a refund is due, we process it back to the original payment method once the return is confirmed. The time for a refund to appear depends on your bank or payment provider.